Information Governance & Management

This project aims to ensure councils and their partners within local strategic partnerships provide their customers and citizens with services designed and delivered around their needs - informed by good quality, timely information, shared appropriately.

In order for local authorities to understand and manage their customers they need to know who they are. A significant number of business processes rely on good quality identity management to function, and in the case of multi-agency working, to provide the added value of working together.

There is a also underdeveloped discussion at a strategic (non technical) level about how we offer services across boundaries, how we help each other to collaborate on the sharing of personal information, and how we might, as a region, not just reduce avoidable contact (NI14) but significantly improve the service offer we make to citizens.

This project will aim to improve how we share as a region.

Lastly, service design depends on a thorough knowledge of what services are needed by citizens. A better understanding of who they are and what they need is a continuing goal for local authorities and their partners. Sharing data and its interpretation is fundamental to the proper policy making and performance management within local strategic partnerships, particularly with partners such as the health sector.

This project will aim to give partnerships better approaches to sharing knowledge.

The first stage of the project has concluded with the publication of Towards good practice in Information Governance.

Project Contacts

Programme Manager: Andrew De'Ath
Telephone: 07770 537 953
Email: Andrew.Death@northeastcouncils.gov.uk