Customer First Network

The Customer First Network provides a forum for Heads of Customer Service, Contact Centre Managers, performance managers and others to debate the pressing issues facing their organisations. It supports authorities in fulfilling their commitment to providing the very best customer service.

The Network was launched by the RIEP in April 2009. A prospectus has been produced which provides an overview of the project and details of the launch event held in April.

Click here to download the Prospectus.

Look out for Customer First Events on the 21st Century Services events page.

Project Contacts

Programme Manager: Andrew De'Ath, T: 07770 537 953

Customer First events are coordinated by: Angela Hotchkiss, Programme Support Officer, T: 0191 261 3928