Key Products from the 21st Century Services Programme
21st Century Services Programme Factsheet
(68.13Kb) An overview of the NE Improvement & Efficiency Partnership's 21st Century Services Programme
TC: Business Cases
(211.53Kb)
TC: Moving Customers out of Customer Services
(706.68Kb) Customer Insight & Customer Service Excellence projects - The final report to the 21st Century Services Programme Board
TC: Regional Case Studies and Best Practice
(826.50Kb) Part of the final report 'Moving Customers out of Customer Services '
Information Governance End of Project Report
(621.01Kb)
Customer Channels End of Project Report
(110.00Kb)
Investing in Insight Final Report
(5.36Mb)