21st Century Services Projects

Customer Channels

A project to improve the overall standard of customer's access to services through a range of channels. more ...

Customer Insight

This is a project to improve customer insight capability to a consistent high standard and make better use of insight to shape services. more ...

Customer Service Excellence

This is a project to encourage every Local Authority and Fire and Rescue Service to adopt high quality approaches to customer service excellence across the full range of their activities. more ...

Information Governance & Management

This project aims to ensure Councils and their partners within local strategic partnerships provide their customers and citizens with services designed and delivered around their needs - informed by good quality, timely information, shared appropriately. more ...

Customer First Network

The Customer First Network, provides a forum for Heads of Customer Service, Contact Centre Managers, performance managers and others to debate the pressing issues facing their organisations. more ...

Agile & Mobile Working

Scoping work has surveyed the approach to agile and mobile working within the Partnership. Savings and service improvments can result from mobile, flexible and home working. Changes in policy and culture are needed as much as investments in appropriate technology.

The executive summary of the Agile and Mobile Working Report is available here. A full copy of the report is also available to RIEP partner organisations only, on request from our general enquiries contact points: mailing riep@northeastcouncils.gov.uk or calling 0191 261 3923.