Resources from the 21st Century Services Programme
Presentations from Investing in Insight event 28 May 2010
(2.01Mb) A full set of presentations from the Business Case for Investing in Insight event held 28 May 2010
Embedding Customer Excellence 28 May 10
(738.66Kb)
The Institute for Local Governance 28 May 10
(275.28Kb)
TC: Resources - Insight and Excellence
(355.50Kb) Part of the final report 'Moving Customers out of Customer Services '
TC: The Business Case for Insight
(693.00Kb) Part of the final report 'Moving Customers out of Customer Services '
TC: Regional Case Studies and Best Practice
(826.50Kb) Part of the final report 'Moving Customers out of Customer Services '
TC: Defining Insight and Excellence
(279.50Kb) Part of the final report 'Moving Customers out of Customer Services '
TC: Mapping Insight in the region
(579.50Kb) Part of the final report 'Moving Customers out of Customer Services '
TC: Moving Customers out of Customer Services
(706.68Kb) Customer Insight & Customer Service Excellence projects - The final report to the 21st Century Services Programme Board
21st Century Services Programme Factsheet
(68.13Kb) An overview of the NE Improvement & Efficiency Partnership's 21st Century Services Programme