Home > Adult Social Care > Quality Standards - regulated services

Quality Standards- regulated services


Overview

The aim of thie project is the development of a set of minimum regional quality standards for regulated services which exceed national minimum standards and complement the work of the Care Quality Commission. These standards will provide a regional framework and a consistent approach for commissioners, providers, service users, family carers and care managers to monitor individual outcomes; check service improvements and maximise efficiencies.

The project will use a collaborative approach in developing the regional Quality Standards Framework and will build upon existing quality assurance and best practice within the twelve LA's monitoring and reviewing functions. The Framework will have a strong focus on service user and carer involvement and personalised outcomes as core determinants of quality, reliability, value for money and effectiveness.

Objectives

  • The development of a regional minimum Quality Standards Framework for regulated services across commissioned and Council provision which can be implemented to accommodate local variation
  • Development of excellent links with the newly formed Care Quality Commission to support the implementation of the regional Quality Standards Framework
  • Development of a passporting process for regulated providers to reduce bureaucracy and improve efficient and reliable commissioning practice and intelligence
  • To enhance quality and safety and reduce regional POVA alerts within regulated services by 40% by March 2011

(A full list of expected outcomes and outputs can be found at the bottom of the page).

To find out more about this project and to see how the work is progressing visit the project website "North East Care Standards"

This website contains information on the project, project up-dates and provides an opportunity to feed into the findings.

Contact

Dawn Docherty Telephone:07768 636 035

 

Outputs

  • Baseline of Protection of Vulnerable Adults (POVA) alerts across the region in the last two years.
  • Scoping paper of regional unregulated services across agreed priority service areas.
  • Gap analysis and identified best practice models
  • Delivery of two workshops
  • Regional framework report and recommendations
  • Four month pilot implementation and evaluation
  • Engagement activities with all 12 Councils and key stakeholders
  • Presentation of findings to the appropriate JIP Board Presentation of findings to the appropriate JIP Board
  • Regional launch of framework
  • Implementation Plan for the region

Outcomes

  • Identification of cashable and non cashable efficiencies from implementing a collaborative quality standards model (to be quantified as the model develops)
  • Improved process to monitor value for money
  • Qualitative improvements based on user and carer experience and evidenced outcomes
  • Enhanced quality and safety and reduce POVA alerts within regulated services by 40% by March 2011
  • Improved commissioner and provider engagement
  • Improved systems for shared regional passporting and information exchange with data protection guidelines for commissioners, service users, care managers and providers
  • Support the local indicator developed through the NE mapping tool to deliver objective 15 of the National Dementia Strategy "to have an agreed local quality improvement programme to improve quality of dementia care within care homes".
  • Contribution to improved performance of the following national indicators: N127, N130, with a lesser impact on NI's N127, NI124, NI136, NI139, NI141 and NI142
  • Promoting collaboration between partners
  • Encouraging innovation
  • Providing a catalyst for change
  • Sharing best practice